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Super god og hurtig service.

Kan varmt anbefales.
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God service kunne godt lide at de skrev en mail hver uge hvordan det gik med vores computer kunne vi godt lide kan varmt anbefale dem
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Buying my new Liquid Series gaming rig from PCSpecialist has been an absolute pleasure. I received it this week and it runs like a dream.

Let me take you through the process and my thoughts on each step for a fair review of their services:

Shopping around: I really liked the feature on the PCSpecialist site that allows you to save builds, including a price quote, on your profile. It made it easy for me to take a step back and consider the build I wanted. Also the selection of components is large enough to accommodate all kinds of PC buyers.

Customer support: Had a few questions to address with their customer support in the buying process, and they delivered; support in my own language, fast responses, and a very helpful agent.

Buying: Just like shopping on the site, it was easy to finalize the purchase. Had to pay with bank transfer, which I could only do in GBP, however, so I had to re-do my order with currency set to £, and after this it worked well. Some small hoops to jump through, but it's ok.

Order time: I ordered with the standard build time (9-11 days for Liquid Series) and delivery time (3 days to where I live). However, I happened to order the computer in prime coronavirus time, and delivery ended up coinciding with Easter. In total it was 1 month and 1 day from pressing "Purchase" on the site until the computer arrived at my door - including bank transfer processing time, order processing time, waiting for a component to be in stock again, build, testing, packaging, shipping, coronavirus delays and Easter putting a halt to delivery over the holidays.

Product quality: I've only had the rig for a few days, so I have barely had a chance to explore it, however, everything seems to be exactly how I had hoped. The build quality is impeccable and the computer looks and runs great from my first impressions.


The extra cost of having PCSpecialist build the rig of my dreams is easily outweighed by their expertise, warranty policy, and the security of knowing that everything just works out of the box.

I am a very happy customer, and while I sincerely hope I will not have to invest in another gaming rig again in the foreseeable future, if I had to, I know I would get it from here.
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After a few years of switching between different gaming laptops I decided to go with a desktop. Checked a few sites and chose PCSpecialist since they had the best range of products and provided helpful tips should you select a combination which may not work. Since I opted for the 3080 graphics card I was prepared for a delay in completing the build. PCS were keeping my mind at ease by sending regular updates (both system ones as well as sent by their employees).

During building they contacted me with recommendations for the build and were able to clearly describe which parts they would change and why.

I highly recommend PCSpecialist to anyone who is looking for that extra customer care and solid support throughout the ordering/building process.
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i have just received my new laptop from pcs, the information i was given kept me up to date and the product arrived bang on time, it was well packed and secure with everything i asked for included, however being a technophobic, i struggled to get it working for more than three hours, so called the tech department for help, i couldn't fault them, they talked me through some stages and the rest they sorted for me and in less than an hour had me up and running and i am pleased to say what a good peice of kit it is.
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I never thought about having a gaming PC, until I started to research it over several weeks. As much as I’m good with technology I never previously build a PC before let alone up to the Specs I requested.

PC Specialists have an absolutely ideal user friendly system, and picking the right specs for my requirements was more than efficient. The perks of PC Specialist is the fact you can copy the configuration and post it into the forum so more specialists can review, comment and change if necessary, to ensure first builds etc are made for personal requirements.

I cannot be happier than the custom build that I received. I paid a little more for it to be built quicker but this did not change the professionalism involved in its making. It arrived very well packed and everything set up ready to go.

I cannot recommend PC Specialist more than this, and I look forward to being a customer with them throughout my years
gaming.
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I had never considered having a PC custom-built until I came across PCSPECIALIST. Using the website to choose the right combination of components was simplicity itself, and the support line were extremely helpful when I realised I'd forgotten to have a wireless card added (duh!). Delivery was prompt. I now have a high-end gaming rig at a saving of at least £600 over a well-known brand's equivalent. More importantly, I have a full tower PC case with enough room to add and swap components for years to come. Having bought an Intel z490 10th Generation compatible motherboard I anticipate this kit being with me for a long, long time. Can't recommend PCSPECIALIST highly enough - they have given me an excellent PC and the confidence to abandon over-priced mainstream brands for good.
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Excellent service with constant feedback informing the build progress and delivery arrangements, cannot fault.
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I had a very good experience so far!

Details and suggestions:
- Laptop case aesthetically nice and polished, and seems very well crafted so far
- Linux compatibility is good, just some missing keyboard special keys and lack of control on keyboard backlight
- Production of my laptop was slowed down by theft of monitors stock. That required 2 more weeks for refilling it, but PC specialist promptly notified me and keep me updated nearly daily. This was really reassuring and helped to relieve the stress :-)
- The configurator can maybe more helpful guiding your choice (you need to search by your self each component and try to figure out why something cost more, if is what you need, etc). Furthermore, each item in the drop down should report how it will affect the price (e.g. " 0€", " 200€", etc). This will make selecting within large set of similar things (i.e. rams and hard disks) easier


The most important missing feature for me that I would like to see added in the future is official Linux support.

In order to not be an expensive investment you could just start to keep a db of which components have compatibility issues with Linux, maybe asking feedback from the forum community. Then when proceeding on the checkout if you choose Linux system (Pop!_OS could be a valid candidate) you get notified if there are components with a yellow or red compatibility status, sending people to the component corresponding forum thread if any.
From there you could improve incrementally making by letting the UX displays this info before proceeding with checkout.

Note 1: I will have found PC Specialist way sooner if you would have SEO-advertised yourself as Linux compatible, instead of finding you on a remote forum just this year. You could easily become the first choice in Europe for people looking for a Linux PC, if you advertise yourself accordingly on specialized blogs, etc.
Note 2: Putting Linux in your configurator could actually lowering by 70€ your minimal price (but remember to put OS choice as the first one of the configurator and giving user a warning when proceeding asking if they are actually secure of proceeding without windows)
Note 3: 2020 was really a pivoting point for Linux adoption, now that gaming is much easier (https://www.pcgamer.com/uk/its-surprisingly-easy-to-switch-a-gaming-pc-to-linux-today/), exploiting this trend could get you a very relevant market share in a growing niche
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I was helped by one of your people today (Dylan) and they were polite, calm, reassuring, knowledgeable and also listened to me and didn't treat me as an idiot (I have had very varied experiences with technical support at other companies in the past). They worked hard and methodically to diagnose and fix my problem. In the end it was determined that it was a HDD failure and the solution was to send out a replacement disk to avoid the downtime of returning the machine to base.

I am very happy indeed with the support and the eventual resolution and rest assured that ALL my friends and colleagues will be hearing great things about PCSpecialist - brilliant brilliant brilliant after-sales support.

Thank you.

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