Buying my new Liquid Series gaming rig from PCSpecialist has been an absolute pleasure. I received it this week and it runs like a dream.
Let me take you through the process and my thoughts on each step for a fair review of their services:
Shopping around: I really liked the feature on the PCSpecialist site that allows you to save builds, including a price quote, on your profile. It made it easy for me to take a step back and consider the build I wanted. Also the selection of components is large enough to accommodate all kinds of PC buyers.
Customer support: Had a few questions to address with their customer support in the buying process, and they delivered; support in my own language, fast responses, and a very helpful agent.
Buying: Just like shopping on the site, it was easy to finalize the purchase. Had to pay with bank transfer, which I could only do in GBP, however, so I had to re-do my order with currency set to £, and after this it worked well. Some small hoops to jump through, but it's ok.
Order time: I ordered with the standard build time (9-11 days for Liquid Series) and delivery time (3 days to where I live). However, I happened to order the computer in prime coronavirus time, and delivery ended up coinciding with Easter. In total it was 1 month and 1 day from pressing "Purchase" on the site until the computer arrived at my door - including bank transfer processing time, order processing time, waiting for a component to be in stock again, build, testing, packaging, shipping, coronavirus delays and Easter putting a halt to delivery over the holidays.
Product quality: I've only had the rig for a few days, so I have barely had a chance to explore it, however, everything seems to be exactly how I had hoped. The build quality is impeccable and the computer looks and runs great from my first impressions.
The extra cost of having PCSpecialist build the rig of my dreams is easily outweighed by their expertise, warranty policy, and the security of knowing that everything just works out of the box.
I am a very happy customer, and while I sincerely hope I will not have to invest in another gaming rig again in the foreseeable future, if I had to, I know I would get it from here.